Shipping policy
FREE SHIPPING WORLDWIDE
At VULUSTONE, we are pleased to offer FREE SHIPPING WORLDWIDE ON ALL ORDERS. There is no minimum purchase requirement to qualify for our standard free shipping service.
Shipping costs for standard delivery are covered by VULUSTONE, allowing customers around the world to shop our collections without additional standard shipping charges at checkout.
ORDER PROCESSING
Orders are typically processed before shipment within 1–3 business days after payment has been successfully confirmed.
Please note that weekends, public holidays, promotional periods, new product launches, and unusually high order volumes may result in additional processing time.
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
ESTIMATED DELIVERY TIMES
Estimated delivery times may vary depending on the destination country, local postal network, customs procedures, and the shipping carrier.
International shipments may occasionally experience delays caused by customs inspections, local authorities, severe weather, transportation disruptions, or other circumstances outside the reasonable control of VULUSTONE.
Delivery estimates are provided as a guide and cannot be guaranteed.
ORDER TRACKING
When tracking is available, a tracking number or tracking link will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to scan and update the shipment in their system.
INTERNATIONAL ORDERS
VULUSTONE provides FREE SHIPPING WORLDWIDE ON ALL ORDERS.
International customers are responsible for ensuring that the products they order can legally be imported into their destination country.
Depending on the destination, customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by local authorities. Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout. If you notice an error after placing your order, contact us as soon as possible at support@vulustone.com.
While we will make reasonable efforts to assist before an order is dispatched, we cannot guarantee that an address can be changed once processing or shipping has begun.
LOST, DELAYED OR DAMAGED SHIPMENTS
If your shipment appears to be significantly delayed, lost, or arrives damaged, please contact us at support@vulustone.com with your order number and relevant details.
Our customer support team will review the situation and, where appropriate, work with the shipping carrier to determine the available resolution.
CONTACT US
If you have any questions regarding shipping or delivery, please contact:
VULUSTONE
116 Railway Place
West Melbourne VIC 3003
Australia
Email: support@vulustone.com
Phone: +61 410 037 682
FREE SHIPPING WORLDWIDE ON ALL ORDERS — NO MINIMUM PURCHASE REQUIRED.