FREQUENTLY ASKED QUESTIONS
Yes. VULUSTONE offers free worldwide shipping on all orders.
Delivery time depends on your destination. Once your order ships, you will receive tracking information by email so you can follow the shipment.
We offer a 30-day return period. Items must be unused, unworn and returned in their original condition and packaging.
Our jewelry is designed for everyday durability. To protect the finish for as long as possible, avoid prolonged exposure to harsh chemicals, salt water and abrasive cleaning products.
Wipe your jewelry with a clean, soft cloth after wear and store each piece separately in a dry place to help protect the surface from scratches.
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking details.
Please contact us as soon as possible after placing your order. We will do our best to help before your order enters the fulfillment process.
You will receive an order confirmation by email. Once your order is prepared and shipped, a second email will contain your tracking information.
Yes. VULUSTONE ships worldwide. Available delivery services can vary depending on destination.
Yes. Tracking information will be sent to the email address used when placing your order.
Contact our customer support team with your order number and details about the item you would like to return. We will provide the next steps.
Store your jewelry in a dry location and keep individual pieces separated whenever possible to reduce scratching and unnecessary contact.
VULUSTONE pieces use materials selected for durability, appearance and everyday comfort. Material details can also be found on individual product pages.